How can we help?
Get practical help with Wingman, subscriptions, privacy, or your private vault. We aim to reply within two business days.
For account, billing, or app-help requests.
Frequently asked questions
I forgot my PIN. Can I recover my vault?
For security, do not assume a forgotten PIN can be recovered. Check the in-app recovery options before resetting or deleting Wingman. If you still have access to the app, export any important content first.
How do I cancel a subscription?
Subscriptions are managed by the store where you purchased them. On iPhone, open Settings → your Apple Account → Subscriptions. On Android, open Google Play → profile → Payments & subscriptions → Subscriptions.
How do I restore a purchase?
Open Wingman’s subscription or settings area and choose Restore Purchases. Use the same Apple Account or Google account used for the original purchase. If this does not work, email support with the store order ID — never send your PIN or private media.
Will Wingman upload my private photos or videos?
Wingman is designed as a local-first vault. Selected vault media is handled on your device; see the Privacy Policy for the full explanation of data handling and service providers.
What happens if I delete the app?
Deleting an app can remove data stored only on that device. Before uninstalling, make sure you have exported anything you need and understand the recovery options currently available in the app.
How do I report a problem or security concern?
Email us with a description of what happened, your device model, operating-system version, Wingman version, and steps to reproduce the issue. Do not include your PIN, private photos, videos, or other sensitive content.
Useful information for support
Including the app version, device model, OS version, purchase order ID (for billing), and a non-sensitive description helps us resolve issues faster.